Okgo Gema Privacy Policy — How We Handle Your Data

Introduction & Scope

This Privacy Policy applies to all users of the okgo gema website (okgogema.app) and mobile application. Whether you register, place a bet, make a payment, or simply browse — this policy applies in every case.

Okgo gema adheres to international data protection standards. We believe your privacy is a fundamental right — and safeguarding that right is our responsibility. This policy clearly explains what data is collected, why, and how it is used.

This policy has been developed in alignment with the Bangladesh Digital Security Act and international GDPR guidelines.

What Data We Collect

Okgo gema collects user information in several ways. Below is a detailed breakdown of what types of data are collected and how:

We never store your full payment card number or password under any circumstances. Payment details are kept encrypted on the payment gateway's secure servers.

How Collected Data Is Used

Data collected on okgo gema is used only for specific purposes. The primary uses are outlined below:

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To ensure safe deposits and withdrawals and to prevent fraud.
• Customer Support: To address your complaints or questions promptly and accurately.
• Platform Improvement: To analyze usage patterns and improve our service quality.
• Promotional Communications: To send you relevant offers and updates based on your preferences (you can opt out at any time).
• Legal Compliance: To comply with Anti-Money Laundering (AML) regulations and responsible gaming requirements.

Data Sharing & Third Parties

Okgo gema does not ordinarily share your personal information with third parties. However, in certain specific circumstances, limited data sharing may be necessary:

• Payment Providers: bKash, Nagad, or other payment gateways — only the information necessary to complete each transaction.
• Identity Verification Services: Authorized service providers for document verification during the KYC process.
• Legal Authority: In response to a court order or a valid request from a regulatory authority.
• Fraud Prevention: With security partners to investigate suspicious activity.

Every third-party partner operates under a strict confidentiality agreement and may only use the data for its designated purpose.

Cookies & Tracking Technologies

The okgo gema website and app use cookies and similar technologies. Cookies are small files stored on your device that help improve your experience.

You can manage or disable cookies through your browser settings. However, turning off essential cookies may cause certain features of the platform to stop working.

Data Retention & Security

All okgo gema data is stored on secure servers protected by 256-bit SSL encryption. Regular security audits and penetration testing are conducted to ensure ongoing server protection.

• Data for active accounts is retained for as long as the account remains active.
• Even after account closure, transaction history may be retained for up to 5 years for legal compliance purposes.
• Physical security and access controls are in place at our data centers.
• In the event of a data breach, affected users will be notified within 72 hours.

Your Rights & Controls

As an okgo gema user, you have the following rights over your personal data:

• Right to Know: You can find out exactly what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Deletion: You can request deletion of your data, provided there are no legal obligations requiring us to retain it.
• Right to Restrict Processing: You can object to your data being used for specific purposes.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to Opt Out of Marketing: You can opt out of promotional emails at any time.

To exercise any of these rights support@okgogema.app to email us. We will respond within 30 days.

Minor Protection

Policy Changes & Updates

Okgo gema may update this Privacy Policy from time to time. For significant changes, notice will be sent to your registered email and posted on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The date of each update will be noted at the top of the page under "Last Updated." Previous versions are retained and available upon request.

Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection Team:

• Email: support@okgogema.app
• Support: Live chat on the website (24/7 support in Bengali)
• Response time: up to 30 business days